Frequently Asked Questions
Everything you need to know about SOU・SOU modern Japanese fashion.
What is the concept behind SOU・SOU designs?
SOU・SOU is based in Kyoto and aims to 'Create New Japanese Culture' by reimagining traditional Japanese aesthetics, such as Tabi shoes and Kimono, into modern textile designs suitable for contemporary lifestyles.
Do you offer international shipping?
Yes, we ship globally via DHL or EMS. Shipping costs and delivery times vary depending on the destination country and the total weight of your order.
How do I determine my size for Tabi shoes?
Our Tabi shoes are measured in centimeters. We recommend measuring your foot from heel to toe and referring to our size conversion chart on the product page to ensure a comfortable fit.
What payment methods do you accept?
We accept major credit cards including Visa, Mastercard, and American Express, as well as PayPal and Alipay for international transactions.
What is your return and exchange policy?
Items can be returned or exchanged within 14 days of receipt, provided they are in their original, unused condition with all tags attached. Please note that customers are responsible for return shipping costs unless the item is defective.
Are your products made in Japan?
Many of our signature items, including our Tabi footwear and specific textile collections, are handcrafted by skilled artisans in Japan to ensure the highest quality and authenticity.